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Which are the procedures?

REQUEST

You have three ways to make your reservation:

1.- Online: the automatic calculation system of availability and prices will allow you to choose the hotel in which you are interested in and to book immediately in case of having availability.

2.-By telephone calling at 00 34 93 343 79 94

3.-On request: When you want to book online an establishment without availability, a message appears on the screen informing you about this situation. In addition, you will receive an email where we inform you that our agents will try to get availability in the same one. In negative case, we will offer you similar alternatives.

RESERVATION CONFIRMATION

Once the system has verified that the information concerning the payment is correct, your reservation is confirmed. You will receive an email with the details of your reservation.

Credit card: In general, the payment will be charged by the hotel at your arrival. The information of the credit card is asked by the hotels as a guarantee of payment. Barcelona On Line will always indicate clearly if the charge is applied (for itself or for the establishment). Barcelona On Line does not keep the information of your credit card more than necessary.

** The hotels usually just accept VISA and Mastercard.

CHANGE OF THE RESERVATION

Once the reservation is confirmed, it will be considered as definitive. Barcelona On Line will try to adjust any change (in dates or in number of people), if it is possible depending on the availability. In general, the small changes that have been communicated in advance should not suppose any problem (to add or to remove 1 day or 1 person, etc.). However, Barcelona On Line reserves the right to accept or not the changes and the recalculation of prices.

Barcelona On Line will have the maximum flexibility, saving itself the right to apply the following condition:

- If you want to stay longer or to bring forward your arrival, Barcelona On Line will modify your reservation if there is availability. Then, we will communicate to you the new price by email. If there is not availability in the reserved hotel, we will look for an alternative.

CANCELLATIONS

The cancellations or modifications can be done without any cost until 48h before the arrival. The modifications and cancellations made during the 48 hours before the arrival or in case of the client does not appear will be penalised.

For special dates, fairs and congresses Barcelona On Line will charge the 100 % of the amount of the reservation in advance. In case of cancellation this amount will not be returned.

PRIVACY

Barcelona On Line hereby guarantees that the personal data of the client is stored exclusively for purposes of the reservation. Only the necessary information is communicated to the hotel. In any case, user’s personal data will not be transmitted to any other third part. Barcelona On Line complies with European and Spanish laws regarding privacy of personal data. Thus, users are entitled to access their file, and exercise their right to amend, remove or check this data. The consents to make use of data can also be taken back. A written request must be sent to Barcelona On Line S.L., Gran Via Corts Catalanes, 662 – 08010 – Barcelona or at the email central@barcelona-on-line.es.

ARRIVAL AND LEAVING

The arrival time to the hotel is fixed at 1 p.m. Moreover, the client has to leave the room before 12 a.m.

   
   
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